Resident Reviews

I experienced a nice and easy process . I love the way everything was handled. The employees are willing to work with you. I love the way we have 24/7 Concierge

Aug 23, 2021

So far so good after moving in. I really like our unit, but a little unsatisfied with the cleanses in the public area, especially the elevators.

Aug 19, 2021

Candice was so helpful and friendly! Maintenance was quick responding to our work order and also very nice. Excited to be a new resident at The Carter!

Aug 16, 2021

I love it everyone friendly and beautiful view. clean place and not noise at all good on not just letting anyone up to your apartment. I love how they always have something going on for us

Aug 11, 2021

So far everything has been lovely! The concierges are fantastic and super helpful. Not very fond of the smoking odor sometimes lingering in the hallways.

Jul 30, 2021

I just moved in a week ago. So far, so good. The office staff has been helpful in helping me to get situated in my new place. Brenda and Victor have been exceptional.

Jul 28, 2021

I have lived here for almost a year now and I really enjoy how cozy and quiet the building usually is. It has been tough moving in this past year because there has been construction from a new building next-door which has definitely caused a lot of traffic and road blockages due to this new construction that I knew nothing about. Also my balcony faces the freeway and the past couple days there have been people working out there causing a ton of noise as well and I wish I would’ve been given notice because this is something that makes me literally want to leave my house because I cannot stand the sound for hours upon hours every day. I wish these kinds of things were taken into more consideration. I also wish we would bring back the VAlet for parking.

Jul 27, 2021

Awesome, I love the concierge service, the friendliness of the staff and the overall community. The property is located in a great part of town. It's in walking distance from the Houstom Museums, 5 minutes from Reliant Stadium, 10 minutes from the Galleria and Downtown.

Jul 26, 2021

Excellent community. Wonderful amenities and staff. I have been living here for nearly a year without issues. All maintenance is timely. The property is safe and well maintained. Would absolutely recommend.

Jul 21, 2021

Everyone is really nice and professional! I have not yet had the opportunity to use everything, but I am looking forward to it! From the maintenance to management

Jul 18, 2021

I love the community and amenities. I also really like my apartment. Since I’ve moved in, I had two inspections to make sure that everything is working correctly which I think it’s awesome. My only bad comment was the move-in day, you reserve the elevator so that you can move your stuff and not bother the neighbors. However, there were 2 more residents moving in and out and it was pretty upsetting because it delayed my process by like 2 hs... Also, the signing papers process was messy. I signed the lease documents and then they sent me the documents again because they forgot to attach one paper.. and weeks later I had to sign another one they forgot. So, it made it look sketchy... Other than that, perfect.

Jul 7, 2021

Some moving in items such as mailbox keys , etc were missing but overall a simple and quick process. No real issues and nothing to complain about

Jul 3, 2021

Everything has been what we expected. The apartment itself is beautiful and it has views of the city that are amazing. The area is also nice looking and seems to be safe.

Jul 1, 2021

great apartment complex! I believe my apartment is a great value! Sometimes there is a slight smell but all the finishing's are top notch. Maintenance has been taking longer but nothing outrageous.

Jun 30, 2021

A lot of nice people around here and a pet friendly enviroment. With friendly staff. So far so good. Great amenities too from the gym to to the pool.

Jun 23, 2021

I love living at The Carter I have had a wonderful experience so far. So glad I didn’t listen to the review before I signed the lease agreement.

May 29, 2021

So far so good. It’s an awesome apartment! The building is of good quality and the amenities are amazing. I love the PH floor amenities the most.

May 27, 2021

Great location and great staff! Prompt response to maintenance requests and the building is always in great condition. I also enjoy using the gym facilities and the spin bikes!

May 26, 2021

Generally pleased. No major concerns in regards to my tenure here. Great location and central to everything. I think that most people would enjoy the accommodations.

May 25, 2021

The unit is why I chose the property. I absolutely love the layout and balcony space. I love the location of the property. Communication with the office staff could be better and the package delivery system needs be developed and communicated.

May 24, 2021

So far so good. Some of he guys in concierge are a tiny bit lazy as in I have to ask multiple times for a package and they either don't find it and they go a second time and they do find it. As much as I don't mind reactional drugs I mean there is almost every day a stench of weed in the elevators. neighbors are nice, Pool is nice just sucks that at 3 you have to move to the other side of the pool because the building blocks off the sun. People in the office are helpful especially Jill.

May 15, 2021

I love The Carter! Definitely don’t regret moving here. It hasn’t been perfect, but definitely more good than bad. I’m still in love like I was on move in day.

May 13, 2021

I love living at the Carter in my penthouse apartment! It is always relaxing to come home to a beautiful view of the Houston skyline at the end of a long day :)

May 6, 2021

Flawless. Tara made the experience easy and enjoyable. Apartment was clean and ready to live in. Evening socials and amenities have been great.

May 6, 2021

beautiful apartment, ample storage space, love the high doorways and ceilings. Prompt attention to repair orders. Competitively priced, great location. Overall great Houston living experience.

Apr 28, 2021

My boyfriend and I have been moved in for about two weeks now. All of the neighbors I've experience have been kind. The property is clean and beautiful. I'm just still waiting on the "wow" factor that would make this location stand out from other apartments.

Apr 23, 2021

Cool place, Pretty quiet most of the time. I like the fact that it doesn't feel like an apartment complex, because elevators are never crowded, parking doesn't feel congested and the lobby and gym has low traffic.

Apr 19, 2021

It has been a good stay, until as of recent as the garage gates have been left permanantly open, and Carter is turning a blind eye to it. Car tires just got stolen due to that reason, and even the security guard has no word on it. Other than the security reasons, it has been excellent.

Apr 19, 2021

Great place to live. Office is just a little bit slow. However, everything else is amazing. Amenities and the overall maintenance of the building.

Apr 1, 2021

The building is well maintained and staff respond quickly to questions or concerns. The garage door breaks very frequently but is repaired within a few days

Mar 22, 2021

New gate is needed for garage...this is important for security. Carpets in hallway need to be cleaned. Other than these the apt. experience I am having has been positive!

Mar 22, 2021

Wonderful place to live, whether for a short term or long term. Staff is very friendly and accommodating. Amenities are exceptional. The location is awesome.

Mar 22, 2021

We love living at The Carter. We had some issues with our Apartment while moving in but The Carter team is taking care of those issues. The Carter has wonderful amenities and we’ve enjoyed meeting our new neighbors.

Mar 4, 2021

Everything is well maintained except the dog park area on 7th floor. Strong odor and pet deposits left on ground. Have 3 maintenance request open now for 3 days

Mar 3, 2021

Just moved in and I have loved it so far. Clean. Staff is helpful and friendly and willing to help you out at anytime. Happy I decided to move here.

Feb 26, 2021

I love the services - it is soooo clean. The associates at the front desk are very helpful. I am impressed with the facilities and amenities.

Feb 24, 2021

Everyone is super friendly and attentive. The residents are friendly and welcoming. Great amenities and a beautiful property. Perfectly located with plenty of things do nearby.

Feb 16, 2021

Move In Was easy and the staff was very helpful with providing keys first thing in the morning, I love this place and it’s views highly recommend anyone here and neighbors are nice too

Feb 13, 2021

I love living at the Carter! The neighborhood is so beautiful and the location is super convenient to highways for my commute. Also I love coming home to the penthouse view of downtown and galleria!

Feb 5, 2021

Very satisfied at the Carter We wish valet parking were restored All other aspects are very satisfactory Sttaff is very responsive and always polite

Feb 1, 2021

This is a beautiful apartment complex with beautiful amenities. Just the view alone was enough for me to sign a lease. The grounds are well kept and clean. The Concierge’s service is amazing and being able to get your packages at all hours of the night is very convenient. I’m located so close to the museums, restaurants, and my work that I don’t have to stress out about driving to far for anything. New management seems to have already made some recognizable positive changes to the building and seem to have better communication with their residents. My only complaint is my neighbor who plays loud music occasionally, that has been an annoying thing to have to deal with but I see a small difference after efforts made by management. Thank you and I appreciate the time and energy spent taking care of all of us :)

Jan 29, 2021

This is such a great community to reside in. everyone is very pleasant including the neighbors, 24 concierge, and leasing agents. The neighborhood is ideal, safe and centrally located near many establishments.

Jan 28, 2021

Have loved living at The Carter. Beautiful amenities and very friendly staff. Love using the gym and it feels very clean. The maintenance and concierge teams are great.

Jan 2, 2021

Love this place! We moved away for a year to try something new and missed the place and the community so much that we moved back. It feels like home

Dec 30, 2020

Love the place. Our apartment is great value! There is a smell thru the complex but our apartment smells just fine. Our balcony is huge and the finishes are nice!

Dec 18, 2020

Very friendly concierge! Very clean and really easy guest access. Amenities are great and little complimentary covid safe events. Food truck is fun!

Dec 16, 2020

Amazing place, amazing amenities, amazing location. Common areas could be cleaned more regularly/better. Garage often open/not working. Staff has a hard time managing residents as it concerns their pets and their accidents.

Dec 3, 2020

Thus far, I have enjoyed my stay my time here at the Carter. The staff is really nice and efficient. The property is really nice and offers many amenities.

Nov 19, 2020

Wonderful place to live. Would not hesitate to recommend it to any one of my family members or friends! A+ amenities, wonderful employees, and great neighbors.

Nov 12, 2020

I lived in many complexes and high rises in the US, but in terms of the community and events that we have here, I have never seen anything like this. Amenities are super good but what makes me use them is that neighbors always have events and they welcome you even if you are a passer by. I love the Carter community.

Nov 1, 2020

I love living at the Carter! I have an amazing view of both downtown and Galleria from my penthouse balcony. Love spending sunsets there and watching the beautiful skyline.

Oct 22, 2020

My experience has been very pleasant thus far! The community is beautiful, and so welcoming. I really love the location, it’s not only close to everything I need, but it’s really safe as well.

Oct 20, 2020

Good customer service Sadie Ramos was a fantastic help!!!! Love the amenities, for in and out quickly, easy process to sign up and be a resident, perfect area!

Oct 16, 2020

I really like living at the Carter. I think the resident events are great and the community is nice! The amenities are also something I enjoy utilizing.

Oct 15, 2020

The application process, the approval of application, and move in day all went smoothly! The concierge was super helpful and friendly when we arrived and a huge shoutout to my leasing agent Sadie!

Oct 5, 2020

Nicest place I’ve ever lived in terms of the building. The fault I always had was how dirty/mismanaged it is. It seems that the new manager cares more and at least acknowledges the issues. Optimistic that things will get better.

Sep 18, 2020

It is beautiful here! The Carter has an awesome view and nice energy. The neighbors and staff are very kind! The garage has plenty of space. I recommend the Carter to everyone!

Sep 13, 2020

I truly enjoy being a resident of The Carter. There's no better place for a secure, serene luxury environment in Houston. Huge thank you to the staff for being so welcoming.

Sep 8, 2020

I appreciate how professional the staff is, and always ready to make sure their tenants are well taken care of... from taking care of maintenance issues, grocery delivery to informing us of packages we've received... a very special thank you!!

Sep 4, 2020

My apartment is beautiful. Beautiful view on my patio and amenities are nice. The concierge service I think is what I appreciate the most. They are polite and really go out of their way to help.

Aug 31, 2020

Solid place to live. I enjoy the location and closeness to downtown. Concierge is great and love the penthouse. I would recommend the Carter to friends.

Aug 30, 2020

Amazing place to live and remarkable staff are the cherry on top! Every aspect of my world at The Carter has been exceptional. My world has been upgraded in a big way.

Aug 10, 2020

This place is everything we thought it would be and more. The staff go above and beyond to make sure everything is in pristine condition! I couldn’t ask for a better place to live.

Jul 28, 2020

The Carter is a great place to live! It's close to many great places to eat, the staff is amazing and everyone is so nice. If I didn't have to move for work I would definitely still be there

Jul 27, 2020

Community is kept clean, quick response to questions and repair service, and concierge provide great service. The Carter apt life activities and my favorite!

Jul 25, 2020

Good quiet community. Great amenities. Some maintenance problems here and there. Understandably during this time. More cleaning and up taking of the property please.

Jun 30, 2020

Very smooth move in process! There are small things things that need attention from maintenance but nothing major. I’m overall satisfied with the move-in.

Jun 21, 2020

Great location and finishes are nice. Some more cleaning and care would make this a five star property. It can get there but I don’t know if that’s managements priority at this time.

Jun 18, 2020

We appreciated the waived Amenity Fee during quarantine, as most of the amenities weren’t able to be used. Looking forward to happy hours and community events when social gatherings can resume!

Jun 12, 2020

Amazing place to live. Some of the most friendliest staff. The staff truly makes you feel at home. Hands down the best place to live in Houston.

Jun 11, 2020

Security is great in regards to accessing units and elevators. I feel safe living here. The concierge is my next favorite thing! The only recommendation I would have is regarding noise, but it’s the building and structure. Overall, I’m happy here.

May 27, 2020

Absolutely love my floor plan and the appointments in the units are top/notch for a rental property. The residents are very social, and I’ve enjoyed making friends in the building.

May 22, 2020

Overall has been great. The apartment is beautiful and so is the lobby. We have enjoyed the brunches, pool, grill and the gym. Maintenance is always very quick to come up to your apartment.

May 13, 2020

It’s been great so far. Everyone is very polite and helpful. Can’t wait for the COVID stuff to be over so I can experience the entire building.

May 3, 2020

I love it here the staff is super helpful and friendly everything is clean and with everything going on now they are really awesome about keeping me up to date and informed

Apr 9, 2020

I have enjoyed living at the Carter for the past two months! Concierge is friendly and maintenance is always taking care of things within a day or two!

Mar 31, 2020

We love staying at the Carter! Have been here for almost 1 year. The amenities & concierge service are great. The proximity to the museum district and medical center has been very useful. Highly recommended !

Mar 31, 2020

Nice community love it here. Before covid-19 we had awesome events but they are handling the virus now. Love the views the amenities and the residents

Mar 31, 2020

Love living here, Erica has been so responsive to any issues, maintenance has been awesome, and the concierge are always so nice. Saydi is always a great help also!

Mar 26, 2020

I love it I just moved in last month but I’m so glad I choose the carter! Everyone is so helpful and if I ever have a problem it gets fixed quickly.

Mar 12, 2020

This place has a lot of the looks and features I love in an apartment. I would say the only thing that needs work is follow through on some cleaning and amenity issues.

Mar 10, 2020

As mentioned before, we love the amenities and the community. We appreciate the happy hour, and frequently take advantage of the offering. Everything has been great these past 3 months!

Mar 6, 2020

I love living at the Carter. Everyone is super friendly and helpful. No issues at all with my unit and super convenient location. The atmosphere is amazing and the free happy hours make life awesome.

Feb 29, 2020

The Carter is a great place to live. Residents are friendly and the concierge is great especially Damien! I will definitely recommend the Carter to my friends and family.

Apr 23, 2019

Great location. We can walk to a lot of nearby restaurants, museums and parks. The building is quiet and well kept. We have lived here for almost two years.

Nov 4, 2018

Beautiful place, Friendly staff, location is superb and rent is affordable. This is a dog friendly facility. They also have a dog bathing area and treats.

Nov 1, 2018

I’ve lived here for a month and this feels like home! From the amenities to the cleanliness of the common areas, I am very happy. Every thing is top notch and I am so glad I chose to live here.

Oct 31, 2018

Going on my second year at The Carter. Love the building and the neighborhood. I Enjoy the Lobby Bar it is a great way to meet other neighbors.

Oct 30, 2018

I love living at the Carter! The staff is great. Concierge is very attentive. The units are great. The valet is a nice added benefit. Always a nice place to have friends.

Oct 30, 2018

My husband I enjoy living at the Carter because the location is really great and walkable and the building is classically beautiful. We enjoy the amenities and the sense of community The Carter provides.

Oct 26, 2018

I love the concierge team, they’re always very helpful & smiling. Valet service also is very exceptional. They’re the two reasons that I like living here.

Oct 23, 2018

The Carter is great and everyone is helpful and friendly. I have lived there for 9 months and everything was perfect. I would recommend The Carter to anyone.

Oct 23, 2018

Great staff and amenities. Love the neighborhood and it’s a great place for my family to come visit me. This is a place where I can see myself living for a long time!

Oct 23, 2018